Terms of Service

Last updated: 2 July 2026

1. Who we are

Whispella is operated by Dominik Hampel, trading as Whispella, United Kingdom ("we", "us"). Contact: hello@whispella.com. By using the Whispella app or website you agree to these terms.

2. What Whispella is — and is not

Whispella is an AI companion providing information and emotional support around peri-menopause and menopause. It is not a medical service. It does not provide medical advice, diagnosis or treatment, and is not a substitute for consultation with a qualified healthcare professional. Never disregard professional medical advice because of something Whispella said. AI responses can be wrong — verify important information with your GP.

Whispella is not an emergency or crisis service. In an emergency call 999 (UK) / 112 (EU). For emotional crisis support: Samaritans 116 123 (UK), 116 123 (PL).

3. Eligibility

You must be at least 18 years old to use Whispella.

4. Your account

Accounts may be created anonymously. If you do not link an email address, losing your device or uninstalling the app may permanently and irrecoverably delete your account and data — including any active subscription. We recommend adding an email before subscribing.

5. Subscriptions

• Free and paid plans differ in monthly message allowance, AI model quality, voice input and insights. Current allowances are shown at the point of purchase.
• Paid plans renew automatically until cancelled. You can cancel any time; access continues to the end of the paid period.
• UK consumers: you have a 14-day right to cancel a new subscription; by starting to use paid features immediately you consent to supply during this period and any refund may be reduced proportionally.
• We may change prices or allowances with at least 30 days' notice; changes apply from your next renewal.

6. Acceptable use

Don't attempt to abuse, reverse-engineer or overload the service, circumvent usage limits, use it to harm others, or resell access. We may suspend accounts that do.

7. Your content

You own what you write. You grant us the limited licence needed to operate the service (store your messages, process them through our AI providers to generate replies). See the Privacy Policy for how data is handled.

8. Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence). Otherwise, the service is provided "as is"; our total liability to you is limited to the amount you paid us in the 12 months before the claim. We are not liable for decisions you make based on AI-generated content.

9. Termination

You can stop using Whispella and delete your account at any time in Settings. We may terminate or suspend access for breach of these terms, with refund of any unused paid period unless the breach was serious.

10. Governing law

These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections of their country of residence.